GuestJoy FAQ | GuestJoy Help Centre

GuestJoy FAQ

These are the questions that come up the most often. Chances are, you'll find your answer here!

14 articles in this collection
Written by Andrew Martin

Is it possible to send my guests to Google rather than TripAdvisor?

Determining which platform guests are redirected to after giving you a positive stay rating

Written by Andrew Martin
Updated this week

How can I show offers to guests staying only on certain dates?

Read up here on how to show offers based on a date range.

Written by Andrew Martin
Updated over a week ago

How can I make offers more prominent in upsell emails?

How to make your upsell content stand out more

Written by Andrew Martin
Updated over a week ago

How can I change the text of the Order Confirmation email?

The email sent when a guest orders something from the Concierge.

Written by Andrew Martin
Updated over a week ago

When a guest orders something, who will be emailed about it?

There are many different ways to control who should be emailed when guests order from your Concierge.

Written by Andrew Martin
Updated over a week ago

How much detail should you include in your offers?

Getting the balance right between too little and too much makes a big difference to the success of your offer.

Written by Andrew Martin
Updated over a week ago

Does GuestJoy receive Booking.com emails? Can we reach those guests?

How GuestJoy works with the biggest OTAs.

Written by Andrew Martin
Updated over a week ago

How do I control which post-stay ratings go to TripAdvisor, and which ones stay in GuestJoy?

This is controlled by one setting.

Written by Andrew Martin
Updated over a week ago

How can I tell if an email has been sent to a guest?

Here's where you can see which emails have been sent, and which are still to send.

Written by Andrew Martin
Updated over a week ago

How does GuestJoy know which language to show to a guest?

Lots of clever technology, but humans still have the final say.

Written by Andrew Martin
Updated over a week ago

If a guest speaks a language that isn't active in GuestJoy, which language will they see?

In the Concierge and emails they receive.

Written by Andrew Martin
Updated over a week ago

How can I tell if a guest has unsubscribed from receiving our emails?

It's not common, but it happens.

Written by Andrew Martin
Updated over a week ago

With orders, what is the status box used for?

And does changing it send an email to your guest?

Written by Andrew Martin
Updated over a week ago

How do I activate a new language in GuestJoy?

And things to remember before you do so!

Written by Andrew Martin
Updated over a week ago