GuestJoy FAQ

📺 Learning GuestJoy

Short videos outlining all the functionality in GuestJoy

Written by Andrew Martin
Updated over a week ago

How can I change my account's password?

Find out how to change your password

Written by Andrew Martin
Updated over a week ago

How can I send multiple emails to one address for several reservations?

GuestJoy detects duplicate reservations to ensure multiple emails aren't sent, but you might want that. Here's how to do it.

Written by Andrew Martin
Updated over a week ago

How can I improve my upsell email click rate?

The best tips on ensuring the best possible performance of your upsell email

Written by Andrew Martin
Updated over a week ago

How to send guests to an external booking platform from an offer

Use these steps to have an offer in the Concierge, but when a guest clicks the CTA, they are redirected to another website

Written by Andrew Martin
Updated over a week ago

What happens if I send multiple check-in emails?

Here's what happens if you have more than one check-in email set up.

Written by Andrew Martin
Updated over a week ago

Who can I contact for billing enquiries?

Questions about your invoice, account, or payments? Read on!

Written by Andrew Martin
Updated over a week ago

How to prevent emails being sent to a regular guest

Sometimes, guests who stay with you regularly don't need to see GuestJoy emails for every stay.

Written by Andrew Martin
Updated over a week ago

How can I prevent a guest from receiving GuestJoy emails for just one stay?

Sometimes the situation might call for this easy fix.

Written by Andrew Martin
Updated over a week ago

How can I show offers to guests staying only on certain dates?

Read up here on how to show offers based on a date range.

Written by Andrew Martin
Updated over a week ago

When a guest orders something, who will be emailed about it?

There are many different ways to control who should be emailed when guests order from your Concierge.

Written by Andrew Martin
Updated over a week ago

Is it possible to send my guests to Google rather than TripAdvisor?

Determining which platform guests are redirected to after giving you a positive stay rating

Written by Andrew Martin
Updated over a week ago

How can I change the text of the Order Confirmation email?

The email sent when a guest orders something from the Concierge.

Written by Andrew Martin
Updated over a week ago

How much detail should you include in your offers?

Getting the balance right between too little and too much makes a big difference to the success of your offer.

Written by Andrew Martin
Updated over a week ago

Does GuestJoy receive Booking.com emails? Can we reach those guests?

How GuestJoy works with the biggest OTAs.

Written by Andrew Martin
Updated over a week ago

How do I control when guests see my feedback survey instead of being sent straight to TripAdvisor?

This is controlled by one setting.

Written by Andrew Martin
Updated over a week ago

How can I tell if an email has been sent to a guest?

Here's where you can see which emails have been sent, and which are still to send.

Written by Andrew Martin
Updated over a week ago

How does GuestJoy know which language to show to a guest?

Lots of clever technology, but humans still have the final say.

Written by Andrew Martin
Updated over a week ago

How can I tell if a guest has unsubscribed from receiving our emails?

It's not common, but it happens.

Written by Andrew Martin
Updated over a week ago

If a guest speaks a language that isn't active in GuestJoy, which language will they see?

In the Concierge and emails they receive.

Written by Andrew Martin
Updated over a week ago

How do I activate a new language in GuestJoy?

And things to remember before you do so!

Written by Andrew Martin
Updated over a week ago