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GuestJoy FAQ
GuestJoy FAQ
These are the questions that come up the most often. Chances are, you'll find your answer here!
18 articles in this collection
Written by
Andrew Martin
What happens if I send multiple check-in emails?
Here's what happens if you have more than one check-in email set up.
Written by
Andrew Martin
Updated over a week ago
Who can I contact for billing enquiries?
Questions about your invoice, account, or payments? Read on!
Written by
Andrew Martin
Updated over a week ago
How to prevent emails being sent to a regular guest
Sometimes, guests who stay with you regularly don't need to see GuestJoy emails for every stay.
Written by
Andrew Martin
Updated over a week ago
How can I prevent a guest from receiving GuestJoy emails for just one stay?
Sometimes the situation might call for this easy fix.
Written by
Andrew Martin
Updated over a week ago
Simple steps to help your guests feel safe
Actions you can take to reduce guest anxiety during challenging times
Written by
Andrew Martin
Updated over a week ago
Is it possible to send my guests to Google rather than TripAdvisor?
Determining which platform guests are redirected to after giving you a positive stay rating
Written by
Andrew Martin
Updated over a week ago
How can I show offers to guests staying only on certain dates?
Read up here on how to show offers based on a date range.
Written by
Andrew Martin
Updated over a week ago
When a guest orders something, who will be emailed about it?
There are many different ways to control who should be emailed when guests order from your Concierge.
Written by
Andrew Martin
Updated over a week ago
How can I change the text of the Order Confirmation email?
The email sent when a guest orders something from the Concierge.
Written by
Andrew Martin
Updated over a week ago
How much detail should you include in your offers?
Getting the balance right between too little and too much makes a big difference to the success of your offer.
Written by
Andrew Martin
Updated over a week ago
Does GuestJoy receive Booking.com emails? Can we reach those guests?
How GuestJoy works with the biggest OTAs.
Written by
Andrew Martin
Updated over a week ago
How do I control which post-stay ratings go to TripAdvisor, and which ones stay in GuestJoy?
This is controlled by one setting.
Written by
Andrew Martin
Updated over a week ago
How can I tell if an email has been sent to a guest?
Here's where you can see which emails have been sent, and which are still to send.
Written by
Andrew Martin
Updated over a week ago
How does GuestJoy know which language to show to a guest?
Lots of clever technology, but humans still have the final say.
Written by
Andrew Martin
Updated over a week ago
If a guest speaks a language that isn't active in GuestJoy, which language will they see?
In the Concierge and emails they receive.
Written by
Andrew Martin
Updated over a week ago
How can I tell if a guest has unsubscribed from receiving our emails?
It's not common, but it happens.
Written by
Andrew Martin
Updated over a week ago
With orders, what is the status box used for?
And does changing it send an email to your guest?
Written by
Andrew Martin
Updated over a week ago
How do I activate a new language in GuestJoy?
And things to remember before you do so!
Written by
Andrew Martin
Updated over a week ago