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GuestJoy FAQ

GuestJoy FAQ

These are the questions that come up the most often. Chances are, you'll find your answer here!

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16 articles in this collection
Written by Andrew Martin

What happens if I send multiple check-in emails?

Here's what happens if you have more than one check-in email set up.
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Written by Andrew Martin
Updated over a week ago

Who can I contact for billing enquiries?

Questions about your invoice, account, or payments? Read on!
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Written by Andrew Martin
Updated over a week ago

How to prevent emails being sent to a regular guest

Sometimes, guests who stay with you regularly don't need to see GuestJoy emails for every stay.
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Written by Andrew Martin
Updated over a week ago

How can I prevent a guest from receiving GuestJoy emails for just one stay?

Sometimes the situation might call for this easy fix.
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Written by Andrew Martin
Updated over a week ago

Is it possible to send my guests to Google rather than TripAdvisor?

Determining which platform guests are redirected to after giving you a positive stay rating
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Written by Andrew Martin
Updated over a week ago

How can I show offers to guests staying only on certain dates?

Read up here on how to show offers based on a date range.
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Written by Andrew Martin
Updated over a week ago

When a guest orders something, who will be emailed about it?

There are many different ways to control who should be emailed when guests order from your Concierge.
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Written by Andrew Martin
Updated over a week ago

How can I change the text of the Order Confirmation email?

The email sent when a guest orders something from the Concierge.
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Written by Andrew Martin
Updated over a week ago

How much detail should you include in your offers?

Getting the balance right between too little and too much makes a big difference to the success of your offer.
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Written by Andrew Martin
Updated over a week ago

Does GuestJoy receive Booking.com emails? Can we reach those guests?

How GuestJoy works with the biggest OTAs.
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Written by Andrew Martin
Updated over a week ago

How do I control which post-stay ratings go to TripAdvisor, and which ones stay in GuestJoy?

This is controlled by one setting.
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Written by Andrew Martin
Updated over a week ago

How can I tell if an email has been sent to a guest?

Here's where you can see which emails have been sent, and which are still to send.
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Written by Andrew Martin
Updated over a week ago

How does GuestJoy know which language to show to a guest?

Lots of clever technology, but humans still have the final say.
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Written by Andrew Martin
Updated over a week ago

If a guest speaks a language that isn't active in GuestJoy, which language will they see?

In the Concierge and emails they receive.
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Written by Andrew Martin
Updated over a week ago

How can I tell if a guest has unsubscribed from receiving our emails?

It's not common, but it happens.
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Written by Andrew Martin
Updated over a week ago

How do I activate a new language in GuestJoy?

And things to remember before you do so!
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Written by Andrew Martin
Updated over a week ago