In this article:

Setting up the form

When you're ready to start customising your check-in form, head to Check-in > Check-in form. This is where you will set up the questions that you want to have on your form.

Form basics

To rearrange the questions

Simply drag and drop a question to change the order.

To delete a question

Click the question's Edit button, and then click the Delete button at the bottom of the page.

Adding new questions

Once you're ready to start adding your own questions to the form, scroll to the bottom of the page and click the Add question button:

Choosing the type of question

You will see a dialogue with all the question types available to add:

If you need an explanation for all the question and answer types, please refer to this article.

Customising the question

Once you have added the question, you will need to customise it. For the purpose of this example, we'll use a dropdown.

  1. There will be a tab for each active language in your system. You will need to enter your Question text (2) in each of the active languages. If you don't enter a translation for a particular language, then your guest will see whichever language you have chosen as the default language in your system (defined under Settings > General > Localisation > Default language).

  2. This is where you will type the question text.

  3. This is the part of the question that will vary depending on the type of question you have added. In the case of our dropdown example, this is where we will add the answers that the guest can choose from in the dropdown box. Click the Add choice button to add your first option, and repeat the process for each additional option you require. Note that some question types do not have any configurable options.

  4. The Preset and Field type fields are read-only and only shown for reference. If you have added the wrong type of question, these types cannot be modified. You will need to delete the question and re-add the one you want.

  5. This checkbox will make this question appear for additional guests.

  6. This checkbox allows you to make the question mandatory.

  7. Once you're done, click the Save changes button. You will be taken back to the form where you can then reorder the question if required.

  8. Click the Back button to return to the form without saving changes, if needed.


Customising the welcome and confirmation screens

When the guest clicks the Check in button, the first screen they will see is the welcome screen:

And, once the guest submits the form, they will see a confirmation screen:

The messages on these two screens are customisable, and you will also need to add your property's logo as well.

To modify the welcome/completion messages

Go to Check-in > Settings, and there you will see the welcome and completion message boxes in each language you have active in GuestJoy:

To add your property's logo to GuestJoy

Go to Settings > General and scroll down to Appearance. There, you can upload your property's image; please be sure to follow the guidelines stated when uploading your logo.


Customising the check-in confirmation email

When a guest submits their check-in data, they will receive a confirmation email like this one:

The subject line (1) and initial message (2) can be customised. To do this, go to Check-in > Settings > Check-in confirmation email tab and customise the text as you wish in each language active in GuestJoy:


Testing the check-in form

Once you've customised the above, it's time to test the form and see what it will look like for guests.

  1. Go to Guests > Add guest

  2. Fill in the reservation details and click the Add guest button at the bottom of the page

  3. The reservation you just created is immediately loaded. From there, click the More icon (3 dots) in the top left of the guest details panel, and choose Check-in form. That will load the check-in form where you can go through the whole process and see that everything is working as you intended:

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