In GuestJoy, navigate to Check-in > Kiosk settings.

🔧 General settings

This is where you choose which fields your guest can search for their reservation.

Note that if you activate more than one field, the guest must add search data to ALL fields, otherwise they will not be able to search.

Additionally, the data the user enters must be a 100% match for the data in the reservation, meaning that spelling must be correct, including special characters; for example, if the guest last name is stored as Ülem in the PMS, and the guest searches for Ulem, they will NOT find the reservation.

We recommend either allowing the guest to search by both first and last name, or reservation number.

If you choose to activate reservation number, remember that you can automatically populate the reservation number in your GuestJoy pre-arrival emails using the tag {{guest.reservation.id}}.

Though you can activate email address as a search field, this may not work well at your property if you have many OTA bookings with a masked email address, eg. m345784@guest.booking.com, as guests will likely not have quick access to find this address.

🧾 Licenses

Each device that you use as a kiosk will need to have a unique license. This is a security feature that ensures this service can be accessed only by devices with an active license, and no other device.

To create a license for a device (Note: Complete these steps using the device to save time!):

  1. Click the Add license button
  2. You are presented with a dialog box. Give the license an arbitrary name, eg. “Front desk iPad” or “Samsung check-in stand”
  3. Click the Add button. The license will be generated and you will be back on the main page:

4. Click the button on the far right with the 3 dots and select the option Show key

5. You will then see the following dialog:

Copy the entire Setup URL - this is the web address your device needs to open.

6. This URL is now ready to be used on your kiosk device. How you will use it depends on your device and how you will set it up; for example, if you are using a separate kiosk app, this is the URL you would specify under the setting “Allowed URLs” or similar. That means that guests will not be able to visit any other websites; only your kiosk site.

7. Repeat these steps on any additional devices you will be using, if applicable.

💻 Setting up your device to act as a kiosk

For Android devices, we tested Fully Kiosk Browser. It’s a free app with additional paid features available. The free version of the app supports:

  • Keep the screen turned on
  • Hide browser controls
  • Disable page refresh

The paid version (“PLUS”) allows you to have fully-locked down kiosk mode, for the one-time price of 7€ per device. Quite a good price to have the peace of mind.

For iOS devices, you can opt for a similar app, but you might prefer to use iOS’s built-in Guided Access mode. It’s quite simple to set up:

  1. On your Ipad, navigate to Settings > Accessibility > General > Guided Access
  2. Turn Guided Access on
  3. Tap Passcode Settings and set a PIN. This PIN is to exit Guided Access mode
  4. Tap Display Auto-Lock, and tap Never, so that the iPad will not lock itself
  5. Open your chosen browser app, and load your unique kiosk URL
  6. Triple click the Home button to activate Guided Access. By default, the top region of the screen is covered by a grey rectangle - the browser controls and buttons under this area will not be tappable by your guest. Usually, this will be all you need
  7. In the top right corner, tap Start. The Home button, volume buttons, and power button no longer work. Only the Home button can be used for taking the device out of Guided Access mode by triple-clicking it and entering your PIN

That’s it! Your iOS device is now set up to be used as a kiosk. You can then mount the device into the secure holder/stand, if applicable.

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