This article has been prepared to let you know the various options you have in GuestJoy for emailing upcoming guests.

The options available are:

  • Send an email to all upcoming guests
  • Send an email to guests arriving in a maximum of 3 weeks from today
  • Export guests to a spreadsheet in order to create an email outside GuestJoy

Send an email to all upcoming guests

This option lets you create an email that will be sent to all upcoming guests as soon as you activate it.

Step 1
Go to Scheduled emails and under Pre-stay emails, click the Create button, and choose Reservation confirmation email:

Step 2
In the Email template box, choose the "without offers" option:

Step 3
Add your content and customise the email as usual. Once you are ready, click the Save changes button.

Step 4
Return to your list of scheduled emails. When you are ready for the email to be sent, activate the email with its switch:

Step 5
After a few hours, remember to deactivate the email.

Send an email to guests arriving maximum of 3 weeks from today

This option lets you create an email that will be sent to guests with an arrival date of maximum 3 weeks away. It can be on-going if you wish, or one time only.

Step 1
Go to Scheduled emails and under Pre-stay emails, click the Create button, and choose Information email:

Step 2
Add your content and customise the email as usual. 

Step 3
Click the Sending rules tab, and choose your desired number of days in the How many days before arrival should the email go out? box. A selection of 20 days means guests arriving 3 weeks from now will receive your email.

Step 4
Click the Save changes button when you are done.

Step 5
Return to your list of scheduled emails. When you are ready for the email to be sent, activate the email with its switch:

Step 6
After a few hours, remember to deactivate the email, if you only want it to be sent once.

Export guests to a spreadsheet in order to create an email outside GuestJoy

You can export guests to an Excel spreadsheet and then use the email addresses to create an email outside of GuestJoy.

Step 1
Go to Guests > Guest list

Step 2
At the top of the list, enter your desired arrival dates of guests you want to export, and click the Export button:

The spreadsheet will download automatically.

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