GuestJoy's primary review platform is TripAdvisor, however, we understand that the focus for some hotels is different.
Follow these simple steps to send guests to Google Reviews instead of TripAdvisor!
Go to Feedback > Settings
In the Review widget field, change the setting to Disabled.
It will now look like this:
In the first text box, paste the following URL: https://search.google.com/local/writereview?placeid=
Visit this website and search for your property. Once you find it, copy your Place ID:
Paste your Place ID at the end of the URL in the text box.
If you have more than one language active, just paste the same URL in each box. Google changes the language displayed when a guest visits the review page 👍
Click the Save changes button at the bottom of the screen.
Notes on this process
At this stage, we do not have the ability to track whether or not the guest actually completes a review on Google, so please keep that in mind.