You shouldn't need to visit this page very often, but here is what all of the settings are for!

General property details

This is all the key information about your property.

Name: Your property's name which will appear all throughout GuestJoy, including your scheduled emails.

Address: Your property's address. Make sure that if you search for this address on Google, the map of your property appears.

Facebook page: This setting is needed if you have activated the Chat function on the Concierge.

Webpage: Your property's public website address.


Date / Time formats: This will change the way the dates and times are displayed in the Concierge, as well as when you automatically populate this data in any of your emails.

Timezone: Your property's timezone - this setting is very important for the sending of scheduled emails, so please make sure this is correct!

Default currency: The currency to be displayed throughout GuestJoy. Note that you can only have one currency.


This is where you can control which languages are active. Note that on the right hand side, you need to designate the Default language. This is the text we will show a guest if they:

  • Speak a language which is not currently active, or,

  • We cannot detect the guest's language.

Click here to learn how GuestJoy determines which language to show your guest.

Click here to read what we recommend you do before activating a new language.


Concierge theme colour: This will be the accent colour used throughout the Concierge. You can also choose a custom colour or add your preferred hex code.

Guest name: Choose how you want to address the guest in the Concierge then they view your upsell offers.

Logo: Upload your property's logo which will be used automatically throughout GuestJoy. Please follow the instructions provided and don't hesitate to reach out to support if you need any assistance.

Header image: This is the feature image which is used at the top of the Concierge. We recommend minimum 1920px width, and try to use a wider rather than taller image.

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