Post-stay rating tab

Provides you with statistics based on the rating a guest gives in your post-stay feedback emails.

Happy/unhappy guests table

This table breaks down the ratings your guests gave you based on whether they were positive (ratings 4 and 5) or negative (ratings 1 to 3), by month.

Post-stay rating chart

This chart aggregates the post-stay ratings given to you by your guests either by day, week, or month.

This chart shows you the average post-stay rating your guests gave you, either daily, weekly, or monthly.

Survey results tab

If your property uses GuestJoy's survey feature for negative post-stay ratings, this tab will show you the aggregated results received daily, weekly, or monthly. If you have free text answers in your survey, those responses will be displayed as well.

If your property does not use the survey feature, you will not see this tab.

Demographic breakdown tab

This tab offers you a simple but interesting breakdown of your post-stay ratings by language and room type from the most recent 28 days:

The room type breakdown can be especially useful. For example, you may notice that one room type consistently has a poorer rating than others. Perhaps that room type is yet to be refurbished? Or maybe guests who stay in that room type don't seem like they have gotten good value for money?

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