What is it?
Guests can submit special requests from the Concierge page prior to their stay:
When the guest submits their request, it will be sent to your property in an email, but you can always view all requests from the page Guest Activity > Special requests.
Responding to special requests
When you receive the email from GuestJoy telling you a guest has submitted a request, simply reply to that email, is it will go directly back to the guest.