Sometimes, you need greater control about when an offer is available, or want to execute more advanced workflows. GuestJoy has some additional features that can assist you in fine-tuning the behaviour of your offers.
Open an offer in the app from Concierge > Offers or Concierge > Room upgrades, and then navigate to the Advanced tab:
What functionality is available under the Advanced tab?
If you don't want this offer to be available 7 days a week, you can control which days of the week it is visible to guests.
Offer active from/to
This allows you to control the visibility of the offer based on a date range. This is great if you want to setup seasonal or holiday offers, or special promotions that are only available for a certain amount of time.
By default, these two fields are empty, which means that the offer is permanently visible.
Order request email
When a guest places an order, your property will be informed by email. The email will be sent to the main hotel email address, which is defined by you under Settings > Emails:
This setting allows you to make an exception, and have the email sent to another address.
A common use case for this setting can be an offer in your restaurant. Perhaps, rather than the booking going to the reception desk, you would prefer the booking to go to the restaurant email address.
In that case, simply add the desired email address to this field:
If you do this, then the main hotel email address will not receive the order request email.
If you want the email to be sent to both addresses, you can simply add subsequent email addresses, separated by a comma (no spaces required):
When a guest places an order, the call to action button changes to say "Sent!", and the email goes to the guest and the hotel. The guest can then continue to browse the Concierge page.
In some situations, you might want the guest to be sent to a separate website.
A common example for this is if you have a spa at your property. You might have an offer in GuestJoy for a spa treatment, but you want the guest to be sent to the spa booking page when they place an order.
To achieve this, simply enter the URL of the site you want the guest to be sent to after placing an order.
This is the reason for the checkbox Don't send the confirmation email to the guest. It will more than likely confuse the guest if they receive GuestJoy's order confirmation email while they are booking a treatment on your spa's page, so use this checkbox to make sure GuestJoy's email will not be sent.
Allows you to further control where an offer should appear.
- Pre-arrival email: The offer will only be visible in the Concierge when the guest visits after clicking on a link in a pre-arrival email.
- Wifi: The offer will only be visible when guests visit the Concierge after being redirected from the hotel's WiFi login.
In the next article, we're going to look at some general information on managing your offers.