As you know, the default language that GuestJoy operates in is English. However, you can also have the guest-facing parts of the system operate in several other languages.

Know your demographics

One fast way to see the languages recorded in your guest reservations is to go to the Guest Overview section of GuestJoy:

You will see a breakdown of the languages your guests speak:

We recommend activating a supported language if that language makes up 15% or more of all your guest reservations, and you have a decent number of staff who speak that language.

Activating a new language

To activate a new language, go to Settings > General.

You can then select the Active languages, and from those, choose which should be the Default language:

The Default language is used when

  • A guest speaks a language which is not activated, or

  • A guest has no language recorded in their reservation.

Note: We are add additional languages to GuestJoy based on market demand. You will always be notified when we activate a new language in the system!

Which things do you need to provide translations for?

Basically, anywhere you have added text yourself is where you will need to provide translations. So this will mean things such as:

  • The subject line and body text of emails

  • The names and descriptions of Concierge offers

  • All content on the Concierge page, including welcome text, directions, and additional services

If you are missing any translations, GuestJoy will inform you so in the interface:

What we recommend you do

Prior to activating a new language in GuestJoy, we recommend that you complete all the translations first.

Then, once you have all the text ready, activate the language; preferably at a quieter time of day.

You can then go and copy & paste all the translations as required.

This means there will be less of a chance that a guest will see missing content.

Did this answer your question?