As you know, the default language that GuestJoy operates in is English. However, you can also have the guest-facing parts of the system operate in several other languages.
Know your demographics
One fast way to see the languages recorded in your guest reservations is to go to the Guest Analytics section of GuestJoy:
You will see a breakdown of the languages your guests speak:
We recommend activating a supported language if that language makes up 10% or more of all your guest reservations.
Activating a new language
To activate a new language, go to Settings > General.
You can then select the Active languages, and from those, choose which should be the Default language:
The Default language is used when
- A guest speaks a language which is not activated, or
- A guest has no language recorded in their reservation.
Note: We are add additional languages to GuestJoy based on market share. You will always be notified when we activate a new language in the system!
Which parts of GuestJoy are automatically translated?
All words and phrases which make up part of the GuestJoy interface are translated automatically. This includes, but is not limited to:
- The "Start my stay here" button and other un-editable content in emails (however the Start my stay here text can be modified if you wish)
- Certain parts of the Concierge page which can't be edited
- Parts of the offer content, including all of the different calls to action
Which things do you need to provide translations for?
Basically, anywhere you have added text yourself is where you will need to provide translations. So this will mean things such as:
- The subject line and body text of emails
- The names and descriptions of Concierge offers
- All content on the Concierge page, including welcome text, directions, and additional services
If you are missing any translations, GuestJoy will inform you so in the interface:
What we recommend you do
Prior to activating a new language in GuestJoy, we recommend that you complete all the translations first.
Then, once you have all the text ready, activate the language; preferably at a quieter time of day.
You can then go and copy & paste all the translations as required.
This means there will be less of a chance that a guest will see missing content.